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Privacy Policy

This Privacy Policy explains how Metsy (“we”, “our”, “us”) collects, uses, stores, and shares information from users (“you”, “your”) who visit or make purchases from metsy.in (the “Website”). By using our Website, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect the following types of information:

a) Information you provide to us

  • Name, email address, phone number

  • Shipping/billing address

  • Order details and communication you send us (emails/messages/support requests)

b) Payment information

  • We do not store full card details on our servers. Payments are processed through secure payment gateways and we receive limited payment-related information (such as payment status and transaction reference).

c) Automatically collected information
When you visit metsy.in, we may automatically collect:

  • IP address, device identifiers

  • Browser type, operating system

  • Pages visited, time spent, referring website

  • Approximate location (based on IP)

2) How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Send order updates (confirmation, shipping, delivery)

  • Improve our Website, user experience, and product offerings

  • Prevent fraud, unauthorized transactions, and misuse

  • Send promotional messages (only where permitted, and you can opt out anytime)

3) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable core site functions (like cart/checkout)

  • Understand website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

4) Sharing and Disclosure of Information

We may share your information only as needed for business operations, including with:

  • Shipping and logistics partners to deliver your order

  • Payment gateways to process transactions

  • Service providers (website hosting, analytics, marketing tools) that help us run our services

  • Legal authorities if required to comply with law, enforce our terms, or protect rights and safety

We do not sell your personal information.

5) Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide support

  • Maintain records for legal, accounting, or compliance purposes

  • Resolve disputes or enforce agreements

6) Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7) Your Choices and Rights

Depending on applicable laws, you may have the right to:

  • Access or update your personal information

  • Request deletion of your data (subject to legal and operational requirements)

  • Opt out of promotional communications anytime using the unsubscribe link (if provided) or by contacting us

8) Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

9) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes means you accept the updated policy.

10) Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
Email: info@metsy.in