At Metsy, we know how important it is for your metal art to arrive quickly and in perfect condition. That’s why we use a reliable delivery network and secure packaging to ensure your order reaches you safely.
Order Processing
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Processing Time: Orders are usually processed within 1–2 business days.
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During high-demand periods or for made-to-order items, processing may take longer (we’ll notify you if needed).
Standard Delivery
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Delivery Time: Typically 3–7 business days after dispatch (depending on your location).
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Shipping Partners: We work with trusted courier partners to ensure safe and timely delivery.
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Tracking: You’ll receive a tracking link/number via email/SMS once your order is shipped.
Expedited Delivery
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Availability: Express shipping may be available at checkout for an additional fee (based on serviceability).
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Delivery Time: Usually 1–3 business days after dispatch (where available).
International Delivery (If Applicable)
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We can ship to select international destinations (serviceability is shown at checkout, if enabled).
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Customs & Duties: Any applicable customs duties, taxes, or import fees are the customer’s responsibility.
Packaging & Handling
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Secure Packaging: Metal art is packed using protective materials to prevent scratches, bends, or transit damage.
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Quality Check: Items are inspected before dispatch to maintain quality standards.
Delivery Instructions
If you have special delivery instructions (gate code, preferred time, landmark, etc.), please share them during checkout or email us at info@metsy.in as soon as you place the order.
Address Changes & Cancellations
If you need to change your address or cancel an order, contact us immediately at info@metsy.in.
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Once an order is dispatched, we may not be able to modify it.
Damaged, Missing, or Lost Orders
If your order arrives damaged, incomplete, or is delayed/lost in transit:
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Please contact us within 48 hours of delivery (or 48 hours after the expected delivery date for non-delivered orders).
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Share your order number and clear photos/videos of the package and product so we can resolve it quickly.
Thank you for choosing Metsy — we’re committed to delivering your metal art safely and on time.