This Privacy Policy explains how Metsy (“we”, “our”, “us”) collects, uses, stores, and shares information from users (“you”, “your”) who visit or make purchases from metsy.in (the “Website”). By using our Website, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
a) Information you provide to us
Name, email address, phone number
Shipping/billing address
Order details and communication you send us (emails/messages/support requests)
b) Payment information
We do not store full card details on our servers. Payments are processed through secure payment gateways and we receive limited payment-related information (such as payment status and transaction reference).
c) Automatically collected information
When you visit metsy.in, we may automatically collect:
IP address, device identifiers
Browser type, operating system
Pages visited, time spent, referring website
Approximate location (based on IP)
We use your information to:
Process and deliver your orders
Provide customer support and respond to inquiries
Send order updates (confirmation, shipping, delivery)
Improve our Website, user experience, and product offerings
Prevent fraud, unauthorized transactions, and misuse
Send promotional messages (only where permitted, and you can opt out anytime)
We use cookies and similar technologies to:
Remember your preferences
Enable core site functions (like cart/checkout)
Understand website traffic and performance
You can control cookies through your browser settings. Disabling cookies may affect certain Website features.
We may share your information only as needed for business operations, including with:
Shipping and logistics partners to deliver your order
Payment gateways to process transactions
Service providers (website hosting, analytics, marketing tools) that help us run our services
Legal authorities if required to comply with law, enforce our terms, or protect rights and safety
We do not sell your personal information.
We retain personal information only as long as necessary to:
Fulfill orders and provide support
Maintain records for legal, accounting, or compliance purposes
Resolve disputes or enforce agreements
We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on applicable laws, you may have the right to:
Access or update your personal information
Request deletion of your data (subject to legal and operational requirements)
Opt out of promotional communications anytime using the unsubscribe link (if provided) or by contacting us
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes means you accept the updated policy.
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: info@metsy.in